Telehealth Nurse

Kids Are Our Everything. Department 10128 AHC/CHC Administration Pay Range $36.11 - $63.99Sign-On Bonus: $25,000 Shift: Variable Who We Are: Children’s National Hospital employs telehealth nurses as part of its Telehealth program, which connects pediatric specialists with families, physicians, and healthcare partners through secure video visits, phone consultations, and other digital health tools. About the Role: This position will be based on-site for the first year at Children's National Shepherd Park. All nursing practice is based on the legal scope of practice, national and specialty nursing standards, Children's National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. Children's National supports the development of RN relationships within the community; specifically those relationships associated with the health and well being of the community at large. The nurse provides telephonic clinical assessment, advice, health education and counseling giving appropriate clinical disposition and facilitating referral. The nurse engaging in telenursing practice assesses, plans, intervenes, and evaluates the outcomes of nursing care, using technologies such as the Internet, computers, telephones, digital assessment tools, and telemonitoring equipment. What You'll Bring: Minimum Education BSN (Required) Minimum Work Experience 5 years of RN experience (Required) Required Skills/Knowledge - The licensed Registered Nurse will successfully complete the hospital and nursing orientation at Children’s National. - Have basic computer skills (Experience with Microsoft® Windows operating system database and word processing software required -such as 30 wpm). Ability to handle multiple line phone. Clinical knowledge in disease, prevention, wellness, health risk assessment, self-care management, and health education. Demonstrate effective prescription management skills. Application of the nursing process in telehealth care. Delivery of culturally sensitive, age-specific care to identified populations. Assessment and provision of care using telecommunication devices. Use of the clinical decision support tools. Demonstration of problem-solving, prioritization, collaboration, and customer relation skills. Communication skills: including effective listening, negotiation, counsel and crisis management. Knowledge and appropriate use of internal and external resources (people, services, and materials.) Prevention and reporting of unusual occurrences and adverse events. Required Licenses and Certifications Registered Nurse in District of Columbia (Required) Registered Nurse licensed in the District of Columbia, Maryland or Virginia dependent upon location of practice. (Required) Cardio-Pulmonary Resuscitation (CPR) (Required) Certified Pediatric Nurse (CPN) (Required) Telehealth nursing or Ambulatory Nursing (Preferred) Functional Accountabilities: Tele-Health Nursing - Demonstrate appropriate and efficient use of department specific equipment/software necessary to perform role (multi-feature telephones, automatic call distribution (ACD), keyboard skills, Windows and call processing software, fax, copier, etc. - Comply with call/email management standards. - Demonstrate thorough knowledge of the program’s identified top 10 triage/ symptom guidelines. - Manage clinical calls/emails using the nursing process; document caller encounters in the system. - Be able to manage and document calls if computer system is down. - Achieve telehealth and other applicable national certifications. Leadership - Contribute to Magnet re-designation as evidenced by independent involvement or leadership in: committees, task forces and/or community outreach. - Communicate plan of care and ability to advocate to meet patients’ needs; make suggestions for resolution of system issues. - Role model procedures for escalation of issues, utilize chain of command. - Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff. - Demonstrate a collegial and respectful relationship with peers, physicians and other departments. - Take the lead to implement change and support management decisions. Structural Empowerment