At Amazon, we're working to be the most customer-centric company on earth. Amazon is seeking Team leads for our transportation team. We are looking for a Team Lead for our Delivery center, responsible for shift operations at our DCs and supporting the DC manager in performance management and driving the operational plan. Location: Hyderabad
Key Responsibilities
Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Maintain & publish routine reporting on current performance & business with Amazon. Publish recommendations and action plans based on data. Report on the overall Network Health in the assigned territory.
Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring. Drive the team of associates toward targets.
Set proper expectations, provide clear status communications, and manage relationships with the associates.
Work with process associates & station teams to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
Handle day-to-day operational escalations and be available to address issues around the clock.
Internal/External Stakeholder management.
Support station operations and/or customer deliveries.
Required Qualifications
Education: Bachelor's degree
Requirements: Speak, write, and read fluently in English; Experience with Microsoft Office products and applications
Strong leadership capabilities and people management skills
Ability to work under pressure
Ability to work in ambiguous situations
Good communication skills with the ability to explain objectives effectively
Listening skills: Gains input and commitment from all involved in delivering their specific part
Strong bias for great customer service: Engage the team in developing their understanding of Customer Experience
High ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
Analytical skills and ability to analyze and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks