Support Services Administration Officer - 255442

July 10, 2026 Auto Import

Support Services Administration OfficerLocation: Santa Clara, CACompensation: $200,000 - $300,000 annuallyShift: Monday – Friday, 8:00 AM – 5:00 PM Job SummaryThe Support Services Administration Officer (Sr. Director level) directs, oversees, and controls operational activities for small- to medium-sized medical center service areas (facilities under 300 licensed beds or mid-sized square footage) within a matrixed shared service organization. This role is responsible for the reliable, cost-effective delivery of ancillary operations—including environmental, plant operations, nutritional, security, and general support services—to enhance member satisfaction and retention.The position partners with executive leadership to drive strategic planning, safeguards physical facility assets, ensures compliance with regulatory standards, and collaborates on building-lease services and construction/expansion projects. Essential Responsibilities<ul><li>Talent & Leadership Development: Recruit, develop, and retain a highly skilled workforce. Foster continuous learning, drive performance management, mentor high-potential employees, and align cross-functional resources with business objectives.</li><li>Operational Oversight: Translate business strategy into actionable requirements. Manage resource allocation, costs, and forecasting. Address performance gaps, resolve escalated issues, and act as a trusted advisor to executive leadership.</li><li>Facilities & Grounds Maintenance: Oversee mechanical, energy, waste, space, and emergency management programs. Drive preventative maintenance strategies to ensure clean, safe, and hygienic environments, and manage long-term landscaping and campus upkeep.</li><li>Regulatory Compliance & Waste Management: Ensure continuous compliance with Title 22, CMS, CDPH, TJC, and other relevant regulatory bodies. Oversee the proper disposal of hazardous, pharmaceutical, and protected health information (PHI) materials.</li><li>Safety & Emergency Preparedness: Establish standards for facility inspection tours and coordinate emergency drills in alignment with NFPA and Life Safety Codes.</li><li>Budget & Capital Improvement: Develop budget strategies and metrics for renovation, remodeling, and maintenance projects that reduce costs and improve operational efficiency.</li><li>Technical & Infrastructure Collaboration: Partner with technical teams to forecast and support critical infrastructure, including HVAC, network installations, and video conferencing systems.</li><li>Vendor & Contract Management: Establish metrics and strategic direction for evaluating vendor performance against service-level agreements (SLAs), regulatory specifications, and organizational policies.</li></ul> Minimum Qualifications<ul><li>Education & Experience: * Bachelor’s degree in Business Administration, Public Health, Engineering, Healthcare Administration, Construction, or a related field AND minimum eleven (11) years of experience in facility maintenance/management.</li><li>OR Minimum fourteen (14) years of experience in facility maintenance/operations or a directly related field.</li><li>Leadership: Minimum five (5) years of experience in a leadership role with direct reports.</li><li>Executive & Financial Depth: * Minimum seven (7) years of experience managing operational or project budgets.</li><li>Minimum three (3) years of experience working directly with executive leadership.</li><li>Minimum three (3) years of experience in financial management, budget development, program development, and project management.</li><li>Regulatory & Safety Expertise: * Minimum three (3) years of experience applying federal and state healthcare regulations (e.g., TJC-EOC/LS/EM, Title 22, HCAI, CDPH, Cal-OSHA, NFPA 99/101).</li><li>Minimum three (3) years of experience working with Incident Command Centers.</li><li>License: Valid California Driver’s License is required at hire.</li></ul>

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