Patient Technology Support Specialist

Job Title Patient Technology Support Specialist Classification 1099 Contractor Work Structure Fully Remote Schedule/Shift Mon–Fri; 8A - 5P ET Team Clinical Operations Reporting to Senior Program Manager Location United States Compensation $22-$25 per hour About Us reputed company is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. Our patients — typically older adults recovering from cardiac events — attend virtual exercise sessions, 11 check-ins, and group education classes via tablet or personal device. Technology is the bridge between our clinical team and our patients' health outcomes, and we need someone who can make that bridge seamless. Position Overview You will be the dedicated technology lifeline for our patients. When a 72-year-old cardiac patient can't get their tablet to connect to WiFi, when a session freezes mid-exercise, when someone doesn't know their reputed company ID password — you're the person who fixes it with patience, clarity, and warmth. This is not a corporate IT help desk. You are supporting a patient population who may be anxious about technology, recovering from surgery, and relying on your calm guidance to access the care they need. You'll work as a member of our Patient Engagement team, Exercise Physiologists, and Enrollment Specialists to ensure patients can consistently access their virtual sessions. Your work directly impacts patient retention and clinical outcomes. What you'll do Provide real-time technical support during patient sessions via phone and chat (tablet connectivity, reputed company audio/video, app navigation, device troubleshooting) Conduct tablet setup calls for newly enrolled patients — walking them through unboxing, charging, WiFi connection, app login, and test reputed company sessions Handle tech callback requests from clinicians when patients experience mid-session technical issues Troubleshoot common issues WiFi/internet connectivity, reputed company ID and account access, reputed company permissions (camera, microphone), app crashes, browser compatibility for BYOD patients, device reputed company and updates Coordinate loaner tablet shipments and returns for patients with persistent device issues Use remote device management tools to diagnose and resolve tablet issues without requiring patient action Document all tech interactions in our task management system (reputed company Platform) with clear resolution notes Identify recurring tech patterns and escalate systemic issues to the Product/Engineering team Collaborate with Enrollment to ensure BYOD patients complete pre-session tech checks (audio, video, permissions) before their reputed company appointment Maintain internal knowledge base of common troubleshooting steps and patient-facing guides Who you are Required 1+ year in a help desk, tech support, or customer-facing IT role Exceptional patience and empathy — you will regularly work with elderly patients who are not tech-savvy, may be hard of hearing, or frustrated. Your tone matters as much as your technical skill. Strong troubleshooting instincts you can diagnose whether an issue is WiFi, device, app, or user error within minutes Comfortable with iPads/iOS, Android tablets, Windows/Mac basics, reputed company, WiFi networking fundamentals, browser troubleshooting Excellent verbal communication — you can explain "go to Settings > WiFi > tap your network name" to someone who has never used a tablet before Reliable internet connection and quiet workspace for phone-based support Available M-F during core hours (flexible scheduling between 10am–8pm ET; shift preference discussed at hire) Preferred Experience in healthcare, telehealth, or patient-facing technology support Familiarity with remote device management (MDM) tools Experience with reputed company administration or troubleshooting at scale Basic familiarity with reputed company (team communication) and task management platforms reputed company A+ or similar certification (not required, but valued) Bilingual English/Spanish (significant plus given patient demographics) Why This Role Matters Our patients are elderly adults recovering from heart attacks, bypass surgery, and heart failure. Many struggle with technology. When they can't connect to their session, they miss exercise that strengthens their heart. When they miss too many sessions, they leave the program. When they leave the program, their health outcomes suffer. Every tech call you resolve keeps a patient in the program and on the path to recovery. In this role, you are not just fixing tablets — you are protecting lives. *Note This is a 1099 contractor position Originally posted on Himalayas Apply To This Job