Operations Service Executive (F&B Retail)
Auto ImportLove the F&B industry and ready to step behind the scenes?
Kenangan Coffee Malaysia is hiring an Operations Service Executive! We are looking for someone to be the ultimate support system for our Baristas and Store Operations teams.
Your Mission: š¹ Resolve daily store issues quickly (be the hero they call!). š¹ Analyze wastage data to improve efficiency. š¹ Maintain the high quality and consistency our brand is famous for.
If you are a problem-solver who loves supporting a team with similar service support experience, this is your next big break.
Ideal Candidate Profile
- Degree holder with 1ā2 years of working experience in customer service supporting internal operations team within the Food & Beverage (F&B) or Quick Service Restaurant (QSR) industry.
- Able to communicate well in Bahasa Malaysia and English.
- Strong Excel skills: Countif, Sumif, Pivot Tables, and XLookup.
- Good interpersonal and communication skills.
- Customer-focused, patient, and problem-solving oriented.
- Experience with SAP is an advantage, but not mandatory.
- Responsible, punctual, and well-organized.
- Positive attitude and willingness to learn.
- Assist in identify, clarify, and data cleaning on wastage: related with SKUs sales pattern, stock balance promotion, training, and etc.
- Handle internal retail store employees' enquiries and complain via chat.
- Assist in resolving internal issues in a professional and timely manner; coordinate with other internal departments to resolve retail stores concerns.
- Provide accurate information about products and services.
- Key in Purchase Request (PR) and Good Receipt (GR) on SAP on certain items.
- Assist in resolving internal issues in a professional and timely manner.
- Maintain accurate records of the internal interactions and transactions.
- Adhere to company policies, SOPs, and service standards.
- Assist with administrative and reporting duties when required.
- Kopi Kenangan, a much loved coffee chain store with more than 1100 outlets across Indonesia;
- Kenangan Coffee Malaysia with more than 170 coffee chain stores;
- Kenangan Coffee Singapore with 10 stores;
- Kenangan Coffee India launched in April 2025, 9 stores with aggressive growth plan;
- Kenangan Coffee can also be found in Australia and the Philippines; and
- Kopi Kenangan Botol, our Ready-To-Drink FMCG subsidiary.