[Hiring] Sales Services Associate I @Kaiser Permanente

Role Description

Follows pre-established plans for project logistics and quality checks, with highly detailed guidelines. Follows well-defined processes and procedures to resolve basic questions. Reviews goals, deliverables, and key milestones for project components. Attends external and/or internal engagements and occasionally gathers documentation for team members to use for formal presentations to various audiences. Utilizes basic knowledge when completing assigned tasks to assist with developing content and communications to align messages or to advance the sale. Prepares and gathers basic information on the health insurance benefits and product offerings proposed by their team and/or cross-functional partners in case follow-up questions arise for their supervisor, immediate work group, and/or cross-functional partners. Assists the team to execute all basic business processes related to lead/prospect/customer and/or channel partner requests. Utilizes highly detailed processes and procedures to prepare for and assist with small-scale data entry, reconciliation, and processes in departmental systems as appropriate to ensure the integrity and reliability of data. Under supervision and detailed guidance, supports the organization and review of data about lead/prospect/customer and/or channel partner needs, and learns to identify recommendations that link to KPs mission, vision and values, service quality, and current product and service offerings.

Qualifications

• High School Diploma or GED, or equivalent
• Minimum one (1) year of experience working in a corporate or business office environment

Requirements

• Works with others within immediate work group to obtain basic information.
• Listens to and addresses performance feedback.
• Adapts to change and feedback with significant guidance.
• Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance.
• Collaborates with others within one's team to address basic task issues; communicates status and escalates more complex issues.
• Identifies and speaks up for improvement opportunities within own work.
• Contributes to the administration of benefits and products by assisting with basic internal business processes related to the benefits and product offering.
• Assists in effective communication practices by attending external and/or internal engagements.
• Helps ensure sales data are used advantageously by utilizing highly detailed processes and procedures.
• Contributes to a positive lead/prospect/customer and/or channel partner experience.
• Contributes to project management efforts by following pre-established plans for project logistics.
• Supports the sales process execution efforts by following clearly defined procedures.

Benefits

• Remote work location (e.g. home address), per Kaiser Permanente’s Authorized States Policy.
• Employees may be required to travel to a Kaiser Permanente or customer sites.
• Residency required in the primary location: 500 NE Multnomah St., Portland, Oregon 97232.