[Hiring] Patient Scheduler II @Essentia Health

Auto Import

Role Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include:

  • Answering incoming calls and completing follow-up and referral work queues.
  • Communicating with patient care teams to ensure efficient, appropriate care for patients.
  • Completing patient checkout and scheduling follow-up appointments per the physician’s order.
  • Providing patients with cost estimates and itineraries for upcoming appointments.
  • Proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Qualifications

  • 1 year of clinical healthcare experience
  • OR 1 year experience as a Patient Scheduler I
  • OR 1 year experience in a contact/call center

Requirements

  • Patient identification, registration, and scheduling.
  • After visit summaries with estimates, patient checkout, and appointment scheduling.
  • Procedure and lab scheduling, obtaining required signatures and documents from patients.
  • Support for a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling.
  • Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
  • Coordination of the scheduling of services for patients including ancillary and procedure scheduling.
  • Handling incoming calls, follow-up and referral work queues, ticket scheduling.
  • Proficiently and accurately entering data into the permanent electronic health record while talking with patients.
  • Working as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
  • Other clerical duties as assigned.

Benefits

  • Medical, dental, vision, life, and disability insurance.
  • Supplemental options to fit your needs.
  • 401(k) plan with employer contributions.
  • Professional development through training, tuition reimbursement, and educational programs.
  • Flexible scheduling and generous time off.
  • Wellness resources focused on physical, mental, and emotional health.
Back to blog