Employee Relations Manager

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines. The central objective of our team is to ensure the treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives. This position focuses initially and primarily on proactive initiatives designed to promote employee experience while also working reactively on crisis‑oriented situations that may arise at a single site, a geographic region, or network‑wide and must be successfully addressed under severe time constraints. The ER Manager must balance time between projects, proactive initiatives, and crisis response.

Key responsibilities include demonstrating the ability to collaborate with and influence stakeholders—including field operations managers, human resources, safety, legal, and contractors—analyzing multiple levels of employee and partner feedback to identify risks and gaps, creating, auditing, and sustaining positive workplace relations programs, and designing and conducting training that drives best practices. The Manager also acts as a source of truth regarding whether the organization meets its core values and principles.

The Employee Relations Manager will possess employee relations expertise, excellent judgment, and highly developed analytical, interpersonal, and communication skills. The Manager will be comfortable presenting to senior leaders and communicating with frontline employees, a strong project manager capable of independently owning large‑scale, network‑wide projects, and a quick learner who can handle domestic travel of at least 50% of the time, with on‑site presence required at least three days per week.

Key Job Responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis‑oriented partner issues under time limitations while exercising strong judgment.
• Project Management: Independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Use data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs.
• Artificial Intelligence (AI): Use AI tools and technologies to analyze data, automate routine tasks, and improve processes and communications.
• Communicate Effectively: Produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver engaging training sessions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision in ambiguous situations, persevering over internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.
• Hire & Develop the Best: Support the development and growth of our field employee relations team; may have direct reports including Employee Relations Managers or Specialists.

Basic Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint).
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee engagement.
• Bachelor’s degree.

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Experience building and launching programs that measurably impact positive engagement.
• Works well in a fast‑paced environment, flexible, able to change direction quickly, and manage projects through ambiguity and constant change.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Solid sense of accountability, high‑quality judgment, and sound decision‑making.
• Ability to handle confidential information and escalate issues when appropriate.
• Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, KY, Shepherdsville - 114,600.00 - 160,000.00 USD annually
USA, PA, Hamburg - 127,400.00 - 172,300.00 USD annually
USA, SC, West Columbia - 114,600.00 - 160,000.00 USD annually

Company – Amazon.com Services LLC
Job ID: A10415273